Details

1. Maximum Refund Guarantee: If your refund is larger or your tax liability is smaller using a different tax filing method, we will refund any fees from using our service and provide you a service code for a free amended tax return. The refund (or liability) difference cannot be due to a difference in the data supplied, credits or deductions claimed, or other variation in preparation. Calculation errors in other methods and positions contrary to the law will not qualify as valid proof for larger refund amounts.

2. Accuracy Guarantee: TaxHawk cannot and does not assume any liability, claim, or loss for any user generated errors, including but not limited to data entry errors. However, TaxHawk does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the Site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns. In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by TaxHawk are incorrect, then TaxHawk will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or your state of residence to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).

If you believe that an above described calculation or formula error has occurred, you must notify TaxHawk as soon as you are made aware of the mistake (and in no event later than 45 days after the interest or penalty is assessed) by mail at:

TaxHawk - Accuracy Guarantee
1255 S State St
Provo, UT 84606

TaxHawk will then contact you to resolve the issue. In order to investigate your issue, TaxHawk requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.